Information for Tenants
We are proud not to charge our Tenants any fees, specifically, there is no charge for your reference checks, Tenancy Agreement or Inventory check-in and out.
Below summarises the process of renting a property through us.
1. VIEWING APPOINTMENT
You are welcome to contact us by SMS, email or telephone to arrange a booking to view our rental properties. We can arrange viewings six days a week, during working and evening hours.
2. Making an offer
You can make an offer to rent one of our properties, which we will pass on to the respective Landlord. They may accept it on condition that you pass the reference check procedure.
3. Holding Deposit
At this point, you can ensure the property will be reserved for you while your references are being checked. This is achieved by providing us with a holding deposit, usually equal to one week of the proposed rent. This will result in:
the property being immediately removed from the market
the property will no longer be shown to potential applicants
we will stop accepting enquiries about the property, informing them it is off the market
The holding deposit will be deducted from your first month's rent. However, if the Landlord does not accept your references or credit history, your deposit will be refunded.
4. REFERENCE CHECKING PROCEDURE
With your consent, we will seek confirmation of your employment (or self-employment) as well as your record of paying rent at your previous tenancy. The process usually takes approximately two workings days.
We only require copies of your passport to proceed with the reference check procedure.
We do not charge applicants for this process.
5. TENANCY AGREEMENT
Once your references have been confirmed and accepted by the Landlord, we'll prepare a legal contract between yourself and the respective Landlord, known as an Assured Shorthold Tenancy Agreement.
You will be able to read and sign this document electronically, without needing to physically visit our offices.
We do not charge you any fees for preparing this agreement.
6. First month's Rent
The first month's rent will need to be paid to us before moving in. You'll usually only have to provide us with just one weeks rent as your holding deposit, which will go towards paying your first month's rent.
From then onwards, your rent will be paid by standing order to your Landlord or to us if we manage the property. Payment details are included in your Tenancy Agreement.
7. Damage Deposit
You'll need to provide us with a damage deposit equivalent to five weeks rent. It is used to pay for repairing any damages that may occur to the property during your tenancy.
The deposit is held by the Landlord or their agent and registered with a tenancy deposit scheme for your protection.
The deposit will be returned to you after you leave the property, less the cost of repairing any damages.
Damages are assessed by an independent professional Inventory Clerk, who records the condition of the property immediately before and after your tenancy. A comparison of these records determines which repairs can be paid from your damage deposit. The Inventory Clerk's records are shared with you when you move in and out of the property.
Should you disagree with any deductions from your damage deposit, you can appeal to the respective tenancy deposit scheme.
8. Inventory
The Landlord pays for the Inventory Clerk's fees when you move in and out. We never charge tenants for inventory fees.
9. Moving in
We meet you at your new property on the day you move in.
We will notify the utility companies about your new tenancy, making it easier to move in to rented accommodation with NH Properties than with many other agencies.
If you would like to know more about renting a new home through us, please get in touch.
